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Help centre
21 guides covering everything Everstock does, from connecting your first supplier feed to reading the audit trail of a sync that has already run.
Getting started
- What Everstock does, and what it will never doWhat Everstock syncs from a supplier feed, what it will never touch, and why a short or broken feed can never zero your stock.
- Connect your first supplierA walkthrough of the Connect a supplier wizard, section by section, from picking a preset to testing the feed and saving the connection.
- Try Everstock with the demo feedSee every part of Everstock working before you connect a real supplier. The demo feed needs no credentials and exercises the whole flow.
Connecting a supplier
- Supplier presets: what each one needs from youWhat each shipped supplier preset fills in for you, what you still have to supply, and the specific gotcha to know before the first sync.
- Map your supplier fields to your storeHow field mapping works, which of the eleven canonical fields you need, and why matching is fixed at barcode first and then SKU.
- Test connection: what it checks and how to read itWhat Test connection actually checks, how to read the detected fields and per-record preview, and what each failure message means.
Running a sync
- Preview a sync before anything is writtenRun a full dry run against your live store and read every proposed change before a single quantity or price is written to Shopify.
- Run a sync and read the resultStart a sync, follow it while it runs, and read the run summary counts, the outcome banners and the fetch log afterwards.
- Schedule syncs, and what "Overdue" meansSet a sync frequency, understand when each one really runs, and learn why Overdue means more than simply past due.
What Everstock writes
- Sync prices as well as stockTurn on price sync, map the price field, and check whether your supplier feed carries dealer cost rather than a retail price.
- Create products for supplier items you do not stock yetHave Everstock create products for supplier items you do not stock yet. Everything it creates is a draft it will never publish for you.
- Let a supplier update your product content (and why it is off)Let a supplier feed own your titles, descriptions, vendors, types or tags, and understand exactly what overwrite means before you do.
- Exclude items and cap quantitiesTwo safety controls: exclude supplier records by SKU or barcode, and cap the highest quantity Everstock will ever write to your store.
Results and history
- What "For review" means, and how to clear itWhat the For review count means, the four reasons a record lands there, and the concrete fix for each one.
- Read the per-record audit trailRead the run detail page line by line: every change reason, every action, the item statuses, and the 5,000-record audit cap.
- Export your sync results and your catalogueDownload a run as CSV or export your whole Shopify catalogue, what each column holds, and the one-at-a-time export limit.
Account and security
- Plans, connection limits, and changing planHow connection limits work across the five plans, what scheduled syncs add, and what happens at the cap or after a downgrade.
- Rotate supplier credentials without recreating the connectionReplace an expired API key or a changed feed address in place, without deleting the connection and losing its mapping and schedule.
- Security, data and the permissions Everstock asks forThe five Shopify permissions Everstock asks for, why it never sees your orders or customers, and how supplier credentials are stored.