Help centre
29 guides covering everything Everstock does, from connecting your first supplier feed to reading the audit trail of a sync that has already run.
Getting started
3 guides
- What Everstock does, and what it will never doWhat Everstock syncs from a supplier feed, what it will never touch, and why a short or broken feed can never zero your stock.
- Connect your first supplierA walkthrough of the Connect a supplier page, section by section, from choosing where the feed comes from to testing it and saving the connection.
- Try Everstock with the demo feedSee every part of Everstock working before you connect a real supplier. The demo feed needs no credentials and exercises the whole flow.
Connecting a supplier
5 guides
- Supplier presets: what each one needs from youWhat each shipped supplier preset fills in for you, what you still have to supply, and the specific gotcha to know before the first sync.
- Map your supplier fields to your storeHow field mapping works for a REST API feed, which store fields you can map, which two you need, and why matching is always barcode first, then SKU.
- Test connection: what it checks and how to read itWhat Test connection actually checks, how to read the detected fields and per-record preview, and what each failure message means.
- Connect a WooCommerce storeHow to generate WooCommerce REST API keys and connect a WooCommerce store to Everstock, step by step.
- Connect a CSV file or spreadsheetSync stock from a CSV or XLSX file at a web address, a Google Sheet, a Google Drive or Dropbox link, an uploaded file, or an FTP or SFTP server.
Running a sync
3 guides
- Preview a sync before anything is writtenRun a full dry run against your live store and read every proposed change before a single quantity or price is written to Shopify.
- Run a sync and read the resultStart a sync, follow it while it runs, and read the run summary counts, the outcome banners and the fetch log afterwards.
- Schedule syncs, and what "Overdue" meansChoose a sync frequency, including a set time, a weekly schedule or a custom cron, and understand when each one really runs.
What Everstock writes
9 guides
- Sync prices as well as stockTurn on price sync, map the price field, check whether your supplier feed carries cost or retail prices, and preview before you write.
- Set price rules for a supplierConvert a supplier's currency at a rate you set, add a percentage or fixed markup, and round to a price ending before Everstock writes the price.
- Create products for supplier items you do not stock yetHave Everstock create products for supplier items you do not stock yet. Everything it creates is a draft it will never publish for you.
- Sync products with variantsHow Everstock builds products with sizes, colours and other options, and what happens when a supplier adds a new variant to a product you already have.
- Let a supplier update your product content (and why it is off)Choose, field by field, what a supplier fills in on new products and what it may overwrite on products you already have, and why updates start off.
- Sync images, SEO, compare-at price, cost and weightWhat Everstock does with a supplier's image gallery, SEO title and description, compare-at price, cost per item and weight, and where each is set.
- Add products to collections from supplier categoriesUse your supplier's categories to add products to Shopify collections. Everstock only ever adds, and new collections start unpublished unless you choose to publish them.
- Exclude items and cap quantitiesThree safety controls: exclude supplier records by SKU or barcode, cap the highest quantity Everstock writes, and reserve stock with a buffer.
- Held changes and approvalTurn on approval when you want to check a connection's changes first, see what Everstock holds automatically either way, and how to approve or sync anyway.
Results and history
4 guides
- What "For review" means, and how to clear itWhat the For review count means, every reason a record lands there, from missing SKUs to variants and collections, and the fix for each one.
- Read the per-record audit trailRead the run detail page line by line: every change, action and status, what a very large run keeps, and how to revert a run or one product.
- Export your sync results and your catalogueDownload a run as CSV or export your whole Shopify catalogue, what each column holds, and the one-at-a-time export limit.
- Ask Sidekick about your supplier syncsAsk Shopify Sidekick whether a supplier sync is working, what a run changed, why a product's stock or price moved, and what is waiting for review.
Account and security
4 guides
- Plans, connection limits, and changing planWhat each plan allows: connections, schedule frequency, products or variants per run and fair use, and what happens at a limit or after a downgrade.
- Rotate supplier credentials without recreating the connectionReplace an expired API key or a changed feed address in place, without deleting the connection and losing its mapping and schedule.
- Security, data and the permissions Everstock asks forThe Shopify permissions Everstock asks for, why it never sees your orders or customers, and how supplier credentials are stored.
- Email notificationsChoose whether Everstock emails you about a sync run, and understand what each of the three options sends and when.
Troubleshooting
1 guide